FAQ's

Have a question? You can find the answers for the most common questions asked by our customers.

PayUMoney assures you absolute peace of mind while making online payments. Any payment made through PayUMoney is covered under Buyer Protection ensuring that you get the desired purchase or our dispute resolution team will resolve the dispute with merchant to get your rightful purchase or refund.

PayUmoney accepts almost all types of cards from all banks.

Credit cards:  VISA, American Express, Master/Maestro

Debit cards:  VISA, Rupay, Master/Maestro

Yes, PayUmoney accept UPI payments.

Yes, PayUmoney accepts payments through net banking from almost all banks.


PayUmoney does not allow payments other than Indian currency.

PayUmoney is PCI- DSS level 1 certified company, which is the highest level of certification given by PCI-DSS for any payments company. Along with it, PayUmoney process all your transactions over 128 bit SSL to secure customer data during transmission.

For every successful transaction, you will receive email and SMS notification through WeekTrend and PayUmoney and you can also check in order history.

The Customer's details are secured safely with the dedicated encrypted server which is PCI DSS compliant. Once stored, the card details can be edited/removed anytime by the customer after logging into PayUmoneydashboard. With stored card details, to complete a transaction customer has to just enter only the CVV and 3-D secure password.This facilitates speedy transactions, better customer retention and improved adoption rate in terms of repeat purchases.

You will get a full refund if you didn't get the product/service within the time promised by the seller.In case a product does not match your expectation as described while the purchase then PayUMoney dispute team will resolve the dispute.

Cancellations

Once you have ordered the product then you cannot change the address.If the item is not dispatched from our side then just cancel the order and order it again with new shipping address.

If you want to cancel the order then please read these instructions:-

1.For cancellation kindly email us at support@weektrend.com and mention your order id and cancellation reason.

2.Once the order is dispatched from our side then it is not possible for us to cancel immediately but you have to refuse the delivery and inform us via email then we will release your money when the product is backed to our warehouse.

We will inform you if your order is cancelled by us due to many reasons.Here are the reasons below.

Undelivered address.

The product is not available.

Pricing error.

Fake customer etc.

You can send a return request through your WeekTrend account. Just follow these steps

1. First login to your account.

2. Go to in return section

3. Fill all the given details and send it to us by simply click on the continue button

Once you raise a return request then just wait for our approval. If the request is approved, then courier that product to us and we will release your money after receiving the product.

Yes, you can return your product within 2 days but we don’t have our logistics so there are no pickups for your parcel so you have to arrange a courier to return the product to our address once we received in return then we will release your amount in your bank account.

No, there is no replacement just return the product to us and order it again from the website.

No returns accepted after the time period given in the Return Policy.

All orders will ship through courier services will be delivered at your doorstep.

Estimated time of delivery totally depends on your location if the location is in Rajasthan or nearby Rajasthan then it will take 3-5 daysand if you are from other states then it could take 5-10 days depends on the courier.

Currently, we don’t have Cash on Delivery facilities for our customers to just avoid fake orders on the website.

If you did not receive the product then immediately inform us at support@weektrend.com

For every successful order, you will receive email or SMS from both WeekTrend and PayUmoney.

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